Howell was one of more than 200 drivers the company hired during the pandemic. He had previously worked for ride-hailing services, including Uber and Lyft. But as the pandemic began to take hold, he was no longer comfortable driving with strangers in his car.
“For me, the no-contact was one of the biggest things,” Howell said. “They (customers) didn’t want to see you; you didn’t want to see them. You could knock on the door, I would text them a photograph of where it was